Is this anyway to run a start up?
The government’s flagship program to give struggling homeowners relief from overwhelming mortgage payments has left hundreds if not thousands of callers frustrated by long wait times, lack of follow-up and relatively minor loan modifications that have failed to help. A story last week on msnbc.com generated hundreds of e-mail responses from readers who have called the heavily promoted hotline. Almost all the callers said they encountered a variety of roadblocks in their efforts to save their homes.
If speed and efficiency is of the essence, maybe we should look to a private company to manage this…
“I spoke to someone there, and they promised to get back to me and haven’t,” said Kathy Turnbaugh, of Altoona, Pa. “That was on Feb. 23. It is now March 6, and I still haven’t heard from them. My house is scheduled for a sheriff’s sale on April 9, so I was really hoping someone would help me out. I need to save my home, but don’t know where else to turn.”
Or, maybe it is a simple mistake and the number goes to the wrong extension.